Mercure Hotel Raphael Wien, Vienna
About the Hotel
Mercure Hotel Raphael Wien is centrally located in Vienna, near the Westbahnhof train station and the vibrant Mariahilfer Straße shopping street. This 4-star hotel features 78 contemporary and elegantly furnished rooms, making it an ideal base for both business and leisure travelers. The hotel is situated opposite the Raimund Theater, offering guests easy access to cultural performances. Major attractions, including St. Stephen's Cathedral and Schönbrunn Palace, are just a short subway ride away.
Location
Mercure Hotel Raphael Wien is located just 0.5 miles from the Westbahnhof Train Station and 0.2 miles from the Gumpendorfer Straße Underground Station. This convenient location allows easy access to Vienna's historic city center and renowned attractions such as the Hofburg Imperial Palace and the State Opera House. Additionally, guests can explore the nearby shopping areas on Mariahilfer Straße within a short walking distance.
Rooms
The hotel offers 78 spacious guest rooms in three categories: Standard, Privilege, and Studio Suite. Each room features modern amenities including air-conditioning, USB sockets, and complimentary coffee and tea-making facilities. Guests can enjoy flat-screen TVs with a variety of cable and satellite channels, as well as comfortable workspaces. Certain rooms include a seating area, providing a relaxing space for guests.
Eat & Drink
Breakfast at Mercure Hotel Raphael Wien features a variety of options, catering to different tastes. Guests can enjoy meals in a casual setting with an emphasis on fresh ingredients. In-room dining options are available for those preferring a meal in the comfort of their rooms. The hotel is conveniently located near various dining establishments, providing guests with additional culinary choices.
Leisure & Business
Recreational amenities include a sauna and a 24-hour fitness center, allowing guests to maintain their exercise routines. The hotel offers business services, including a business center with complimentary newspapers in the lobby and express check-out. Concierge services are also available for guests seeking assistance with local attractions or travel arrangements.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Security
- Baggage storage
- Allergy-free rooms
- Elevator
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
Guest Parking
- Electric kettle
Services
- Housekeeping
- Dry cleaning
- Tours/Ticket assistance
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
Spa & Leisure
- Sauna
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
Location
Reviews and Ratings
The hotel rooms were beautifully decorated in a white theme, clean, and tidy, although construction noise started early in the morning without much apology. The staff was incredibly nice and accommodating, although some had poor English skills. The location was convenient, close to public transport and shopping districts, albeit a bit far from the old city. The dining options were limited, but the staff was responsive to requests. Overall, a comfortable stay with minor hiccups.
The hotel was nice and cozy, very clean, and comfy, but the rooms were very small with a tight bathroom. The service was a mix of being extremely helpful and fantastic, but also rude and unhelpful at times. The location was excellent for sightseeing, close to public transport, but not ideal for tourists. The dining experience varied from good with lots of variety to quite poor with limited warm dish options. The facilities were well-maintained but need better cleaning and attention to the floors and walls.
The hotel's rooms were a mess and had a weird bar-like setup, but they were surprisingly comfortable and equipped with great air conditioning which was a lifesaver with the hot weather reaching the 30s. The view of the theater was a nice touch.
The hotel is located on a quiet street, close to the metro and within walking distance to shopping areas. The room, while basic, didn't offer soundproofing and was affected by construction noise early in the morning. The service had a mix of rude and pleasant experiences, with a lack of helpfulness initially regarding parking.
The hotel is conveniently located near public transport stations, making it easy to explore Vienna, but the rooms were uncomfortably warm and appeared a bit outdated from the inside. The staff offered mixed experiences, from being helpful with travel information to being rude and unprofessional during check-in. The dining options were average, lacking variety, and not up to the expected standard for a 4-star hotel.
The hotel had a classy bedroom feel but unfortunately was far too hot and couldn't be cooled down. The street view with a theater was charming, but the ongoing work was disruptive.
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