Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
friendly staff
construction noise
limited dining options
6.8/10
Nice
Rooms
6.3
Location
7.8
Service
7.0
Dining
6.3
Guest reviews
6.8/10
based on 6 reviews
4/5
based on 581 reviews
8.0
8.0/10 based on 4585 reviews
#119 of 389 hotels in Vienna based on Tripadvisor
Charles
United Kingdom,
December
2023
7.0/10
The hotel rooms were beautifully decorated in a white theme, clean, and tidy, although construction noise started early in the morning without much apology. The staff was incredibly nice and accommodating, although some had poor English skills. The location was convenient, close to public transport and shopping districts, albeit a bit far from the old city. The dining options were limited, but the staff was responsive to requests. Overall, a comfortable stay with minor hiccups.
Rooms
7.0
The rooms were beautifully decorated in a white theme, clean, and tidy with a lovely yard view, but construction noise started early in the morning.
Service
8.0
The staff was incredibly nice and accommodating, although some had poor English skills.
Location
7.0
The location was convenient, close to public transport and shopping districts, albeit a bit far from the old city.
Dining
6.0
The dining options were limited, although staff were responsive to requests.
Facilities
7.0
The facilities were adequate for a comfortable stay.
clean
construction noise
James
United Kingdom,
October
2023
6.8/10
The hotel was nice and cozy, very clean, and comfy, but the rooms were very small with a tight bathroom. The service was a mix of being extremely helpful and fantastic, but also rude and unhelpful at times. The location was excellent for sightseeing, close to public transport, but not ideal for tourists. The dining experience varied from good with lots of variety to quite poor with limited warm dish options. The facilities were well-maintained but need better cleaning and attention to the floors and walls.
Rooms
7.0
The rooms were nice and cozy, very clean, and comfy.
Service
6.0
The service was a mix of being extremely helpful and fantastic, but also rude and unhelpful at times.
Location
8.0
The location was excellent for sightseeing, with easy access to public transport, but not ideal for tourists.
Dining
6.0
The dining experience varied from good with lots of variety to quite poor with limited warm dish options.
Facilities
7.0
The facilities were well-maintained but need better cleaning and attention to the floors and walls.
Alexander
United Kingdom,
August
2023
7.6/10
The hotel's rooms were a mess and had a weird bar-like setup, but they were surprisingly comfortable and equipped with great air conditioning which was a lifesaver with the hot weather reaching the 30s. The view of the theater was a nice touch.
Rooms
7.0
The rooms were comfortable and had air conditioning, with a nice view of the theater.
Service
9.0
The staff was very helpful and friendly, always willing to assist when needed.
Location
9.0
The location was perfect, great for rail connections and walking into the city center. The quiet street ambiance added to the charm.
Dining
6.0
The dining experience was alright, but the prices were a bit high. Unfortunately, not allowing to take food for a toddler was inconvenient.
Facilities
7.0
The hotel's facilities were satisfactory.
Sarah
United Kingdom,
August
2023
7.0/10
The hotel is located on a quiet street, close to the metro and within walking distance to shopping areas. The room, while basic, didn't offer soundproofing and was affected by construction noise early in the morning. The service had a mix of rude and pleasant experiences, with a lack of helpfulness initially regarding parking.
Rooms
6.0
The room was basic and not soundproof, affected by early construction noise.
Service
7.0
Service varied from rude and unhelpful to incredibly nice and accommodating.
Location
8.0
A fairly safe location close to the metro and shopping districts, convenient for public transportation.
Dining
7.0
Facilities
Facilities provided were adequate but not exceptional.
Alexandra
United States,
June
2023
5.6/10
The hotel is conveniently located near public transport stations, making it easy to explore Vienna, but the rooms were uncomfortably warm and appeared a bit outdated from the inside. The staff offered mixed experiences, from being helpful with travel information to being rude and unprofessional during check-in. The dining options were average, lacking variety, and not up to the expected standard for a 4-star hotel.
Rooms
5.0
The rooms felt too warm and seemed old inside.
Service
5.0
The staff provided travel information but had instances of being rude and unprofessional, especially during check-in.
Location
8.0
The location is very good for accessing public transport and is close to major stations and shopping districts.
Dining
5.0
The dining experience was average and lacked variety, falling short of 4-star hotel standards.
Facilities
Convenient location for accessing public transport
Uncomfortably warm rooms
John
United States,
May
2023
7.2/10
The hotel had a classy bedroom feel but unfortunately was far too hot and couldn't be cooled down. The street view with a theater was charming, but the ongoing work was disruptive.
Rooms
6.0
The rooms felt like a classy bedroom in someone's mansion, but they were far too hot and couldn't be cooled. The view overlooking the street with the theater was nice despite the noise from the ongoing work.
Service
8.0
The service was very pleasant and helpful, especially near the metro station and small downtown area. They were accommodating to extend the checkout time due to our flight departure, but there was an incident with the balcony.
Location
7.0
The location was perfect, with several metro stops within walking distance and just 2 minutes away from one of the most famous streets in Vienna. However, the neighborhood was not the best, and it was a bit of a walk to popular spots like Graben and the city hall.
Dining
8.0
The dining experience was very good with plenty of delicious choices, although the staff didn't manage to clean the tables promptly for incoming clients. It was a little pricey at €16 per person.
Facilities
7.0
The facilities were decent, offering dry cleaning, housekeeping, and tours/ticket assistance.
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